Hello web enthusiasts! Are you interested to know about today’s weather? Well, what will you do then? You will pick up your phone and ask Google weather to tell you about the weather.
That’s what we usually do. We all use the chatbot in our daily lives. Some may probably even not know about it.
Chatbots are AI-generated computer programs that answer human inquiry within nanoseconds over the internet. It builds a conversation with a human.
In this fourth industrial revolution and technological advancement, we are dependent on chatbots. Whether to ask for the best grocery nearby, weather forecasting, and leading news, we use chatbots.
But do you know ow it works? Or what are the types of the chatbot? If you don’t know, then stick around. We will sumarize all abut chatbots in this write-up. Are you ready? Let’s dive in…
What is a Chatbot? How Does It Work?
This is a computer program that ends up using Natural Language Processing and Artificial Intelligence (AI) to convey the best possible answers to any inquiry of a person in a conversational style. It gives the best answers to every single inquiry within no time.
Well, does it always convey to you with the written response? No. You can ask anything to chatbot with simple writing, voice-over, etc. It’s like you are talking to a friend next door. You talk, it replies, further talk and again you get a reply out of it.
These digital assistants are becoming a constant to any of us nowadays. You can never end up counting the enormous services you get from any of the chatbots. Chatbots are the best assistance to large business tycoons through the small school-going kid.
Moreover, due to the increasing usage of chatbots, this is generating more and more information on its count.
Chatbots are 24/7 in our service. However, on any website, we can find a live chat option, FAQ services, and updates. And these are done by the chatbots.
There are many uses of chatbots. You can generate more leads, get personalization, customer service becomes easier, have easy access to any business and checkout, and generate more information based on different situations. Does it only have one name?
Well, of course, no. We know chatbot as the talkbot, conversational/interactive agent, bot, and by many other names. We are just bound by the goodness of AI tools, don’t we?
Now that we know much about the chatbot. Let’s see how it works.
Chatbots simply take your command, analyze your commands based on Natural Language Processing, seek the best relevant information to your query, present the answers and finally they always structure and enrich the databases.
Developers try to build the chatbot in such a way that it can detect any human query. Chatbots are trained with lots of previous data to detect human questions easily. This conversational tool has app layers, and a database and altogether it works well.
However, the working of a chatbot mainly depends on the type of chatbot. AI chatbots, Live chatbots, are different from each other.
Are Chatbots AI or ML?
Chatbots are mainly Machine Learning (ML) conversational tools or in other words AI tools. Machine learning is training the bot with previous data and then analyzing the best answers for customer service.
It is always in the process of increasing its database and becoming stronger. On the other hand, AI chatbots are built in such a smart way by the developers that they can give the correct answers to all human inquiries by analyzing the pre-commands.
Long story short, chatbots can be both AI and ML. Perhaps ML is a subcategory data set of AI. The ML chatbots look for accuracy in a decision-making pattern. AI chatbots are developed to mimic human conversation.
The Types of Chatbots
In the essence of the working flow of chatbots, you must know the types of chatbots. Typically, it is hard to understand when a human takes over a conversation. That’s the power of AI and ML. Let’s quickly see the types of chatbots available for different business purposes.
Social Media Chatbots
Well, I guess everyone is used to this. In any social media interference like Facebook, WhatsApp, and Twitter, one can end up making social media messaging chatbots. The business/ e-commerce sites need to develop their AI algorithm in a suitable social media platform. It makes business easy and customer service more frequent.
Rule Based Chatbots
By their name, you can guess the scenario. It’s a pre-designed chatbot for satisfying the intended users. Developers deploy a hierarchy and decision-making to give answers to certain questions. Like other bots, it can not enrich its database with time.
Hybrid Chatbots
Human plus AI. This type of chatbot can take away the user’s questions to the ultimate solution. At first, the AI bot will start answering a user’s query and if the conversation becomes complicated then the available representative will start answering. So, a combination of live chat and AI bot. Example: Any real estate or e-commerce site.
Menu Based Chatbots
These are primary-level chatbots and budget-friendly ones to build. The customer can follow the different options provided by the chatbots. It uses a decision tree. But sometimes the user might get confused. So, it’s better to employ it for FAQs or other simple tasks.
Keyword Based Chatbots
This is a common type of chatbot used to take users to the best answer. It generalizes the set of keywords and then provides text responses to users. Sometimes with a large volume of repeated keywords, it might fail to answer. Yet it provides a direct clickable answer to the user.
Supports Chatbots
This type of chatbot is not intended to give a certain customer service. Rather than that, they want to provide help and support to the user. Customer engagement is not the target here. More often, the support and help chatbots can be useful for business managerial, business purposes, and employees.
Contextual Chatbots
This chatbot can detect customers. Yes, if any customer has messaged/ requested an inquiry in the past, this chatbot will memorize it. It can track the customer’s information for future use and build a relationship with the business. Such as sending out business promos, offers, and important announcements.
Voice Bots
Doing a voice-over. It detects the voice then converts it to text and analyzes then again responds to the user in voice. This AI-generated tool uses the text-to-speech engine to convey the results.
Again, there are other types of chatbots as well, like low-code chatbots, transactional chatbots, and other purposeful chatbots to come in the future.
What’s the Difference Between BOT and Chat Bot?
Bot, chatbot! Well, these two might seem to be the same but they are not. Bot are profoundly rule-based bots that follow a certain decision hierarchy and then respond to the user’s query accordingly.
Out of its structured development, it can’t answer the users. In terms of chatbots, they follow a natural human-like conversation tone. They are trained and can quickly understand what to answer. Another perk of chatbots is they are ” forever learning”.
That means they gain the data by performing. More interaction with the users makes more data full. Then it becomes more capable of understanding human emotions.
What Are The Features of Chatbots?
Let’s see some of the key features of chatbots. Don’t worry, you don’t need to have a core understanding of the technical terms. So, easy.
Building a contextual responding system: That’s where the bots and chatbots are different. Chatbots try to navigate the way of conversation with a user on a contextual basis and use their data store to answer those. The Natural Language Process (NLP), Natural Language Understanding (NLU), and Natural Language Generation (NLG) must be integrated into the chatbot to face the logs.
The proper Machine Learning (ML) model: You generated the right contextual chatbot, but it needs to have a purposive machine learning model. There are two types of models- goal-based and general chatbots. So, setting up the ML model is also a key feature of the chatbot.
Easy and user-friendly: The visual interference and UX need to be super simple for the users. Otherwise, they might get confused with the chatbot.
Make a constant learner: The chatbot must be well-trained with time. It should be introduced with more questions and scenarios. So that any type of chatbot can answer queries quickly and efficiently.
Maintaining security: Within a minute, the chatbot can uptake millions of data. For the customer’s/user’s security, the chatbot must be secure and not showcase any of the user’s data.
Quick handover: When the chatbot fails to answer any urge then it can quickly call for a live customer service representative. So, it is important to know the intelligent step of the chatbot which is possible only through training.
Other than the above features, your chatbot might have the features like multilingual, colloid with other social media, customization templates for more easy usage, etc.
Wrap Up
Now the world is leading towards machine-oriented things rather than human labor. Of course, there is no replacement for human delivery. Under the surveillance of humans, these conversational bots are becoming more and more efficient.
Chatbots save our time and business groups love to use them for more Return on Investment (ROI). Deploying a chatbot with the best user-friendly features can be helpful for a simpler and faster query for the users.
So, for business, sales, education, or any other service, give your users an exciting and fastest experience with the chatbots!